Perhaps this company should take a customer service course. I had noticed an article on Naturehumaine and contacted them about my house. From the start they seemed aloof and disinterested. I had just purchased a 100 year old house in the heart of Montreal and wanted to do something special with it. After getting past the receptionist, who disconected the call several times I spoke to one of their head architects to book an appointment, which he changed several times. A business associate and I went to the meeting and stuggled through an hour of passing around ideas. The company representative made it very clear that they only took on projects they wanted. That they only took on projects where they established the conditions and price. He was generally unfriendly and distracted. It was clear he would rather do anything else other than speak to us. Suddenly he announced that he other things to do and ended the meeting. I was reminded once more how difficult it is to do business in Montreal. The cultural differences between the French and English just don't allow for the an easy sharing of ideas. This company may do good work but frankly I need to partner with someone or a company I like. Being friendly on the first meeting may be a good start, but is clearly not an aspect of customer service these people care about.
