Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.more...See more text
No service. I called Brick and asked for the mattress department to know if they have a certain mattress. The lady in the mattress department told me they have it. Half an hour later when I show up, there was no client in the mattress department and the lady that seems alone to work in that department told me they don’t have it that they sold it. She insisted that she’s not the one that answer my call when I ask the mattress department. December 3rd 2024 at 6h
Go to the Brick Ottawa East if you want to be treated like a leper when one of the products they sell you fails. A self-identified "manager" in Customer Service was atrocious to me today even though we have been keeping them apprised of the product issues (a brand new LG dishwasher) that started one month after we bought the machine. The only thing we were asking for was a refund on the extended warranty we bought with them that only starts in November of 2023. I'll never shop there again.
. One if the first thing you leaen in customer service is to be transparent and provide good communication like update.
Purchased a Dishwasher and Freezer for which they where happy and friendly this was in late September.
I was told it would be on month due to current shortages which I understood
Now 5.5 month later and I'm still waiting, I'm the one that as to call to get an update.
Why sell me something if you can't get it?
