I visited Prep in December of 2013, and was very disappointed. Very unprofessional - all of the stylists were drinking wine and gossiping the entire time I was getting my hair done right where I was seated. My stylist was late for my appointment, and left multiple times to go check on another client while I was in the chair. They don't seem to have a handle on booking - some stylists are in charge of their own schedules and the receptionist cannot book appointments, which is extremely inconvenient as a client. WAYYYYYY over priced. A trim and blow dry (no flat iron finish) set me back $40 + taxes and tip. Not worth the money at all.
Business Reply June 2, 2014
Hi there. My name is Allison and I am the manager at Prep. I would like to sincerely apologize to you for your unpleasant experience at our salon. The atmosphere of our space is designed to be an open environment for our clients to feel comfortable and relaxed. We do this so our clients feel like they're with friends. I wish I had known that you did not enjoy your service because I could have offered earlier to make it up to you. So, I'd like to do that now if you're interested. Please get in touch with me so that we can arrange a complimentary service of your choice at Prep. Thanks and have great day!