We are a small family-run business that sells new & used hot tubs at discounted prices. We sell many brand names, and can offer over 200 models to choose from, ranging from cheap to extravagant. Be warned, this isn't a typical hot tub store! Some of the 30+ "floor-models" are displayed outdoors in a unique outdoor showroom, many of them shrink-wrapped on pallets. We meet with clients by appointment to help them figure out what brands and models are best suited for their particular needs, tastes & budget. The owner/salesman is a certified master technician. Over more than 16 years, he's had hands-on experience with all the brand names, so he probably knows more about hot tubs than any other hot tub salesman in BC. With fewer clients than a big store, we care more and can offer better customer service than a typical retail store. Obviously we're not the only option out there, but it's certainly worthwhile checking us out before making a decision! We invite you to contact us today!more...See more text
Awards / Distinctions
Certified "Master Technician",
The Only Hot Tub Company Featured In The "Green Pages",
Tou will get scammed! What was wrong with "refurbished" spa:
Heater not electrically grounded, electrical mounted flat, 5 leaks, rotten structure and motor mount, scabbed OSB siding - improperly installed, 3 non-working jets, “new custom fit lid” that leaks heat, insulation removed, grimy jets, missing pillows, and delivered without any instruction manuals or guides.
These guys are, argumentative, unaccountable, manipulative, deflective, unsupportive.
DO NOT BUY! You will get ripped off.
We are fair & honourable, and we expect the same from clients. This client chose a cheap used model, "as is". There was nothing wrong with it other than it being an older tub in "used" condition. We repaired the leaks for free, plus offered extras and special favours, but there was no satisfying this man. We're nice people but we won't tolerate being abused, threatened or lied to, which is sometimes why we get malicious reviews from people who are mad that they can't bully us into compliance.
I don't believe this is a legitimate review from a real client. I can find no records of an unsatisfied client during this month...
By lsta8334
November 29, 2018
Spending 13,000 on our hot tub and so many issues from day 1. Impossible to get things fixed in a timely manner, unfortunately, and no warranty coverage when stated there was. We have had to spend hours and our own money fixing issues which should never have been issues after purchasing an expensive and quality tub. It is great to support small and local businesses but large purchases such as this it is best to go to a reputable, larger company who can provide technicians to ensure the tub wo
Steve here, owner of HTG. This doesn't sound like a legitimate review to me, as it's vague, unfamiliar and unrealistic. But if this is a real client, I'm not aware of anything like this happening in the company so please contact me directly on my personal cell phone immediately so we can make things right at 604 787-4441
[update: nobody responded to my reply - I still don't know who wrote this review and I still don't think it's legitimate]
By dees2318
November 23, 2018
I just recently received my tub and I am so happy!! I spent a long time looking for the perfect hot tub for my family. And with the help of Shelley and her team at hot tubs galore I was able to find it! The whole process was so smooth and easy. I would highly recommend Hot Tubs Galore to anyone who is looking to purchase a hot tub!!
We had high hopes using Steve because his reviews were so wonderful but we are not happy with his service at all. He could never give us clear answers on anything we asked. He talks in circles around direct questions and makes excuses for everything. The waiting time to receive a hot tub is ridiculous(2-3 months)and it was stressful dealing with his long drawn out explanations. We believe his reviews are from himself or friends - not real customers. We would never recommend this company.
Unexpected delays and backorders are always a possibility in this business, and it has nothing to do with Steve or his company.
A vendor cannot give clear answers about what happens at the factory, and we've learned long ago to never promise anything that's outside of our control.
You left a 1-star review, dismissed Steve's legitimate explanations as "excuses" and have even accused us of all-out deceit. That's a cruel thing to do to a small business who has done nothing wrong.
By reverendtarzan1
March 22, 2013
Good business, trustworthy people
A family member referred me to Hot Tubs Galore, strongly recommending them. I'm a cautious conventional person and I wasn't sure about their unorthodox approach, but I gave them a chance and I'm so glad I did. I felt very safe dealing with them, and they have proven to be very good people that I like and trust.
This review came to us on a hand-written card because the gentleman
didn't know how to use the internet. We thought it was sweet, so we added it to our online reviews.
By joykut
March 13, 2013
Very Satisfied!
I purchased a tub from Steve a few years ago now, and am still so happy with the product. He took the time to explain and give us options that were doable for our family. I love the tub, and am enjoying it many times a week. I just thought I would write to let you know. Very Satisfied!!
Steve has been in the industry for decades, knows all the good and bad of hotubs, gives great honest advice and can advise you of what unit to get that will suit your needs not his.
Please note that we've only been dealing with hot tubs since 1997, so "decades" isn't quite true..."Since the last Century" is technically more accurate and sounds even better.
By GregM645
March 4, 2013
Hot Tubs Galore
I bought my first hot tub from Steve about 7 years ago & have returned to talk with him for my 2nd hot tub. He knows hot tubs really well & will assist you in your purchase & on going service down the road. His business is the recommended 'green business' & the go to place for recycling of quality hot tubs which keeps them from being added to the land fill . Check out his website and give him a call to see what he has in stock & be sure to compare his new hot tub prices with other places, like we did. You won't be disappointed.
