very poor customer service
typical shop mantality from OWNER (bijor) or whatever, said i need to bring in vehical and would not listen to problem only wanted to see truck, i told him i would like guesstimate not quote, or even idea,he said he had to see truck,when i explained it was not that easy i needed more comfort in knowing they could fix it he said he could not tell me on the phone? how can u own this type of buisness expecting people to pay to have there cars towed all over edmonton??? when i explained this was not good customer service, he replied....sir i just recived the customer appreciation award for all off edmonton...LOL BAH HA HA HA HA well frame it and hang it on your wall because thats what i look for when i need my car fixed right!
Business Reply January 23, 2013
In response to the review, all I asked the customer to bring his vehicle to get a free estimate as I can not see what modification he have done on his vehicle to even give him a approximate idea. So estimate for some exhaust work on a customer modified vehicle is very hard over the phone. Best suggestion is to bring it down and we will do free estimate for that vehicle-that is my point and I would say this review is very inappropriate-customer is taking his frustration personally out to the business-sorry