Video Game Player Support | Keywords Studios Limited

Your players deserve the best, including personalised support services that get straight to their issue, resolve it, and feel as natural as talking to a friend.

For 25+ years, Keywords Studios' Player Support service has been providing exceptional online video game experiences to the players of some of the most popular games in the world.

Service Overview

Covering 150+ languages and all time zones, we provide flexible coverage that never sleeps and frees your teams up to concentrate on building incredible games, for both console and mobile game platforms.

2.4k+

Experienced agents

250

Game titles supported

50%

Support issue automation

Flexible Support that Scales with You

New title release? Launching in a new region? Major update? No problem! Not only will we supply you with the agents with experience in game support you need – as flexibly as you need them – but we will also work with you to leverage our technology for maximum efficiency, applying automation and bots based specifically on your objectives, including dedicated phone support to ensure real-time communication.

Today’s games are not static, and nor are the needs of your players – let Keywords Studios help you meet them, with extensive support options that prioritise customer experience.

Why Keywords Studios?

1. An All-in-One Solution		Achieve your goals through a combination of automated processes and hands-on migration and onboarding support; use our specialised support platform, Helpshift, or your preferred software.
2. Anytime. Anywhere.		Support your players 24/7/365 on multiple channels and in any language with our language translation technology and follow-the-sun services.
3. Trusted Expertise		Allow us to be an extension of your brand and voice, and lean on our 25+ years of experience supporting the video game community.
4. Scalable Coverage		Choose dedicated or on-demand coverage adapted to your volumes and needs – remote, in-office, or hybrid.
5. Rapid Time to Value		See value quickly with fast project set-up, scalability and swift answers to all your questions.
6. Cost Savings		Enjoy transparent and controllable cost-per-ticket savings.

Thoughtful Scaling

Over the past decade, we've scaled programmes to meet the support needs of both mainstream and indie titles. Whether you're starting from scratch or looking to grow, we can help.

Custom-fit CX Solutions

From traditional player support to more advanced anticipatory CX, we tailor solutions to each game and/or studio.

Cultural Fit

We know games and we know gamers. In fact, we aim to hire gamers to deliver player support, driving connection and empathy from the start.

Global Presence

Entering new markets? We've got you covered. Our player experience and digital expertise spans 25+ countries of operation with CX support in over 50 languages.