Mike did a great job assessing my issue with my exhaust, explaining to me how they were going to fix it, and giving me a reasonable quote and came through with doing a great job. He is very kind and friendly. The shop is so clean you could eat off the floor, I was very surprised for a mechanic shop! He also sources out for the parts from several suppliers to find the best deal for his customers. He is knowledgeable enough also that he test drove the car personally and picked up on a noise in my one wheel well that he said may be a bearing going that might need to be changes in a few months. It is 6 months later and all of a sudden the noises got louder on that one wheel, so I'm off to Mike's to have him fix it!