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They messed up my order by sending it to the wrong person and their singular item to me of some new exclusive diapers and bags. Not the worst thing, accidents happen. The fact that I was lucky if I got a response within a week and/or multiple attempts any time I reached out to correct the issue wasn't too awesome and the over three months that ensued. The owner, Ivy, offered a small apology for the mixup when she did respond. She offered to replace the items, though I'd have to wait until some came in about 2 weeks, but she'd let me know. About 2 weeks with no response, I message again. The item will be in soon. Another two weeks, with no response and messaging. It should be soon... Just give me a straight answer and reach out to me with it. Don't make me have to constantly remind you to rectify the error you made and I literally paid for. Attempting to make a long story at least mildly less, it took over three months to complete my order and I had to constantly go out of my way to contact them to receive any kind of correspondence and actually receive my items. With little apology offered other than actually sending me the items I paid for over the span of three months, I will never do business with them again if this is the experience you receive should something go wrong.
I’m getting ready to place and order and so far have loved shopping on your website as the website is easy to navigate. It’s an all-in-one stop for everything I need for my little man and I love that I don’t have to look all over the internet for what I want.
A wide selection of diapers and baby products on the website! Love it!
I always hear great things about fbb, and they have great taste in Tula exclusive prints.
Fluffy Bottom Babies were really easy to deal with. They answered my emails quickly, shipped my order within a day and my order arrived perfectly. Thanks for such a positive experience.
Heard excellent things about this company.
Great customer service, helpful staff and great products
Love their online store - tons of great items that are perfect for all the different stages.
Fluffy Bottom Babies is a fantastic store with great customer service. Ivy is very welcoming to every customer who walks through her door and goes above and beyond to make sure her customers are happy.
Received adorable cloth diapers from Fluffy Bottoms as shower gifts! I always send my northern co-workers shopping for me whenever they are in the area!!
Amazing products! Cloth diapers and babywearing have helped our family so much! Great company! :)
Love, love, love FBB! Wonderful products, wonderful staff! Ivy was super helpful when hubby and I went in to look at carriers. Great customer service!
Awesome selection! Referred by a friend that was more than pleased with your service!
Awesome place. Lots of products. Friendly and helpful staff. They are always willing to help you find the perfect product.
Great store, great products, great staff!
Super excited to find such an awesome store so close!
Great store, great collection.
I haven't ordered from FBB before. Looking at the online store they have lots of great products that I use. I look forward to ordering from them in the future.
Fluffy Bottom Babies found an item that I had been searching for...an orange bunny for my baby's first Easter and shipped it to me in the US. Perfect communication, perfect customer service, and perfect Peppa Tino in orange...makes for a great Easter bunny for babies! Thanks for being just plain awesome to work with, even across country lines! :)
Great service, great products, great staff.
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