VERY poor customer service. multiple unanswered emails and even more unreturned calls. Poor quality doors as well. Patio doors freeze around the frame due to the new steel construction inside. They have frozen up since they made the change from steel to fibreglass 3 years ago. They sell these patio doors knowing they freeze. Man doors seem to twist in hot temps. Top corner above handle sticks out past jamb up to 6mm. Get better with cool temps. 5 months I’ve waited for a proper service call.