Staff and Dr.Zack are friendly, professional and organized. Yes, I’ve experienced long wait times but I don’t know why…maybe some people take more time as I noticed many people brought a second person into the room to interpret and other reasons as most patients are older. I use a wheelchair and can’t get out and I especially found everyone in the office go out of their way to accommodate my needs. He is a professional, well experienced and reduced my anxiety about my surgery. ?!!!