Hit the road and not the bank by visiting Fix Auto Lethbridge. Our garage offers a full suite of auto body repairs, painting and post-accident body work. We pride ourselves on being honest, hard-working and trustworthy. Call us today to schedule an appointment.
Overall Terrible experience here! DO NOT take your car to this place!!!!
It took them over 2 months to fix a rear bumper and hatch gate. Did not involve me at all when the initial estimate was incorrect they requested more money from the insurance behind my back without even asking me if i wanted my car fixed for a price of 95% of the cars value. Was given 4 different days to pick up the car when suddenly it was not near being done. Fixed door handle is near impossible to open and they refuse to
Bridge City Collision did a wonderful job fixing my car, twice now! both were minor bumps on the bumper, and they did a great job. They worked with me and the rental company, AND my insurance. When we got it back the first time they fixed it, there were a few minor issues regarding marks that their machines made while placing the bumper back on the car, but as soon as I mentioned it to them they were quick to re-fix those areas. The second time they did it, there was one thing that Bill (manager) said they'd do, but must of have forgot to put it on the work order, so it didn't get done. The next day I called and he wanted me to come in that day to get it looked after. I couldn't make it in that day because I worked late, so he said to come the next day, and they'd buy me a coffee while I waited!
Their customer service is amazing, and they are quick to call you back when you have questions. The mechanics were great too, when all the customer services guys were busy he answered my questions with no hesitation!!
I'd recomment Bridge City to everyone, mistakes happen, as they did both times with my car, but they were quick to make things right.
I thought it is associated with the dealer, I would give it a try.
I was not happy with the service. They kept saying I needed to pick up the repaired car right away and they would not let me to continue the car rental even one day after the car is repaired. It happened it was holiday time and they were closed a couple days. The insurance okayed to extend the car rental period but Bridge city kept saying I could not. They also are not considerate about customer, I had to drop off my kid and start my work at 8:00 am and off work at 4:30pm but they said If they finish work that day and I had to rush to get the car before they close and they would not authorize one more day of car rental. The insurance company is even easier to deal with than Bridge city. They also missed a few spot of scratches. When I asked them why, they said I needed to go back to insurance company to talk to insurance company.
